Tree of Savior Forum

Enter to Saalus kicked from saalus

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : yesterday and today

Server Name:Orsha

Team Name: Saigran

Character Name: Miracusa

Bug Description : when we enter to saalus we got kick from it at the time we pass the loading screen expending a entry and unable to back at that saalus instance, yesterday I got the same issue with a guildmate
in both times I enter second to the instance and happen this

Steps to reproduce the issue :
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Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : joypad

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection : Claro
  • Country, Region : Chile
Got kicked out after just came in instance?
#2

happened to me too twice and to a friend of mine too this week, it was Canyon area and i alt-tabbed during the first loading

#3

As I’ve observed before, for some reason it seems switching windows (e.g. switching to browser while game is loading) and having another program use bandwidth (including other devices connected to your wifi if you’re connected through the same network) causes the loading screen to either get stuck at around 60-70% OR load to the end but get stuck (you just see the loading screen, sometimes miner just keeps digging) OR the thing that you described.

For slower machines, it might even result into a white or black screen or a freeze.

While you can rejoin (force close game via task manager then relog as fast as you can) as long as there’s at least one member who got in and the instance mission hasn’t been completed/failed yet, the worst that could happen is everyone in the party getting stuck at loading and forced to force-close the game. :frowning:

1 Like
#4

same problem since today 2 time :frowning:

#5

check this @STAFF_Max @STAFF_John @STAFF_Ines @STAFF_Ethan @STAFF_Amy @STAFF_Yuri

#6

Same here.

/20characters

#7

@Sogran !
We have been receiving some user reports regarding Saalus issue and are currently working on it.
We apologize for any inconveniences and concerns you may have experienced.

#8

even mercenary missions i got kicked, instances kek

#9

@mleo1 :slight_smile:
We are working on that issue too
Once again, really sorry for inconvenience