Demon Cube x3+1 Gave me an Error then my cubes and items from cubes disappeared :[

[tylerboutte]

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 1/29/2019 @ around 7:00pm Pacific Time

Server Name: NA Klaipeda

Team Name: HiChew

Character Name: Trix

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

1. I got new demon cube x3+1 opened 3 of them
2. got x2 1 mill Gil Follower hoods T_T
3. Got Giltines hood
4. Received an error that logged me out
5. Logged back in and my items and my last cube where gone and I lost TP on this…Wasted my hard earned money T_TT_T_T

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System

• CPU :
• RAM :
• Graphics Card :
• Mainboard :
• Storage :
• OS :
• Internet Connection :
• Country, Region :

[tylerboutte]

So good news my hood is still here but my last box went missing