Please fill in as much as you can :
Date and Time(Please, specify the timezone) : 6.15AM GMT+8
Server Name: ExionKruez
Team Name: ExionKruez
Character Name: ExionKruez and Excalibur
Bug Description : My catagoon and doppel not resetted.
I send a ticket, all I receive is this… really? 
Already how many times didn’t reset already. only give 2 superior reset for only 2 my characters. Before i have 5 characters not reset
We truly apologize for the inconvenience the issue has caused.
We would like to inform you that our development team is already looking into the issue. We appreciate your patience and understanding while they are investigating the matter.
Should you have any further concern, feel free to contact us again, and we will gladly help in any way we can.
Best Regards,
Tree of Savior Support Team
(letting us know what you were doing before, during, and after the bug happened will help us a lot)
Steps to reproduce the issue :
1)
2)
3)
4)
Screenshots / Video :
(attach screenshots or videos regarding the bug)
Game Control Mode (Keyboard/Joypad/Mouse) :
System
- CPU :
- RAM :
- Graphics Card :
- Mainboard :
- Storage :
- OS :
- Internet Connection :
- Country, Region :
