Tree of Savior Forum

Consistent client.exe failure

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :2017/5/2 @ ~9:30 PM PST

Server Name: Klaipeda

Team Name: KuRiPi

Character Name: Isha, etc

Bug Description :
client.exe no longer responding when loading into the Klaipeda server.

edit @ ~10:20PM PST : An attempt to load into Klaipeda (using character Balsa) has yielded positive results after letting the system wait on the client for 17 minutes after which the the game responded.

edit2 @~10:30PM PST : I attempted to switch characters to my Plague Doctor (Isha) which was the character I was using initially when the game client first hung. It’s still failing to recover from the hang.
Talking to some people on one of the Discord channels I frequent, I’m told that nearly everyone there has experienced the hang as well, so the friends list connection may just be coincidental.

edit3 @~11:18PM : The client still has not recovered. I’m closing it out and giving up.

Steps to reproduce the issue :

  1. Checkmark “Show Online” for friends list (This aspect is proving to be coincidental but I will leave it because there’s still a remote possibility it has relevance)
  2. The game will freeze and drop to the faded-white of a program error
  3. Any attempts to load into Klaipeda will fail at around 100% regardless of the character selected
    • Additional Notes:
    Logging into Orsha went smoothly (I have a team unplayed there for about a year with TP stuck on a character… The friends list is empty and checkmarking the box yields no adverse effects.)
    It may or may not be related but my ignore list is bloated with message spamming bots and some people on my friends list were not showing any information.

Screenshots / Video :

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :

Crashing when I open FL as well.

Day 02:
I attempted to load in with my Plague Doctor and it took a little over 32 minutes to load in from the screen hang.

https://puu.sh/vExWM/aa4606f58c.png

However, someone on my Discord was able to see me in-game while I had the above screen -at least 20 minutes before the client on my end got past the hang and I was able to see the game world.
The following is his screenshot. I was hanging for about another 23 minutes after he posted this. That’s him on the left and me on the right.

Edit : I went and unchecked the “Show Online” in Friends List and attempted to load back in. The client.exe response time remains the same (it takes 20-35+ minutes to load in)