Tree of Savior Forum

Compensation for disconnect and general complaints

General Discussion
#1

Let’s just start with the disconnect problem from just under 1 week ago. The servers were damn near unplayable for an entire day following maintenance. IMC promised us compensation, and it has yet to be delivered.

The upcoming event for companions is pretty poorly designed. Hawks consume a character slot just like any other companion, yet they are not eligible for the event. Sure, they’re bound to only one character, but it doesn’t make them any less of a companion.

Let’s not forget about those that are fully free to play, and don’t have any character slots free for a companion. Sure, IMC gave us all a free character slot (unrelated to disconnect problem) a week or two ago, but that was well prior to any announcement of this event. Those that would rather have an extra playable character are now screwed because of this.

This wouldn’t be a complaint if it were just the 20% bonus exp, but that there is a chance at up to 10 Advanced Abrasives per day is one hell of a bad situation. For those of us leveling, more Fortune cookies, Instance reset/multiply would be really nice. Instead, I feel like IMC’s just taking a huge number two in my mouth and saying, “Enjoy.”

1 Like
#2

I don’t use any companions, and I don’t see the big deal ?
The thing is that everybody has the opportunity to have a companion. You have several free slots at the beginning and were given one not a long time ago. But if someone chooses to play a character instead of a pet, it was their own choice, your own responsibility. This is just one random event, you’ll still have more events to get more rewards like abrasives or cookies.
I don’t mean to attack you, truly, but you have one pet event and you feel like you’re somehow being punished ? It does feel a bit overdramatic to me…

Now the fact Falcons don’t count is indeed unfair as they still require care.

3 Likes
#3

Luckily IMC gave us a free premium pet and a character slot just several weeks ago right? :grin:

2 Likes
#4

Like I said, we had no clue that there’d be a companion only event coming up. Unless you mean to tell me that you had the foresight to predict such a thing.

#5

imc gave everyone a free pet a few weeks ago i got it. it doesnt expire so you can take it now. that pet should work for the event right? :slight_smile:

#6

No, nobody could foresight it. But you had the opportunity to decide between a character or a pet, you chose the character. It’s not IMC’s fault, you made your own decision.

#7

Events like these means IMC wants people buy/waste a slot for pets, obviously.

#8

4 Likes
#9

They anounced a compensation at that time but we never got one xD at this point i dont even know anymore

#10

I think they compensate only when they solved the problem…

#12

Compensation for the sudden lag and disconnect last week has been delivered via GM message~! Wow Wow! :heart_eyes:

8 Likes
#13

Thank you! :blush:
/20

#14

I don’t know why, but I didn’t get character slot, thought I played from skill reset event beginning. Is this character slot thing limited to only 1 server? If so, I got it on Klaipeda, but I play on Silute. :confused:

#15

IMC Baiting us to get another tome for x8 perma tome haHA. Maybe… i’ll buy or maybe i’ll wait for another of their f*k ups… Thanks for the compensations though!

#16

many people need rank reset and they waiting and hope(

#17

Dude we’ve already had a rank reset for two weeks like just a few weeks ago. Don’t expect them to give out rank reset for free so soon.

#18

yea, but many people not can take last reset becouse maintenance

#19

What do you mean lol. There was literally 0 problem over the duration of the Rank Reset event daily. Everything screwed up after the event. (DPK Bug/Insane Lag/DC’s/etc)

#20

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Compensation has been given, do remember to get them before the 18th of June, and not to ask for compensation for the compensation had you failed to get them beforehand.

2 Likes
#21

Tyvm :slight_smile: i was hoping for this too.