Please fill in as much as you can :
Date and Time(Please, specify the timezone) : Around 6:10am EDT (in-game time)
Server Name: Telsiai SEA
Team Name: Shibayu
Character Name: Sayaka
Bug Description :
Right after the rank 8 patch, I went teleported Manahas hoping to do the Miko advancement quest but to my despair there wasn’t any quest for the class. I then closed the game and went to the forums to find more information and when I decided to open up the game again and attempted to enter the game via the character selection screen, the error “CommanderLoadFail” came up and I also tried entering with my other characters which had no problems connecting.
Steps to reproduce the issue :
- Open the game client
- Connect to server (Telsiai SEA)
- Connect into the game via character selection with my character that is experiencing the problem
- Error “CommanderLoadFail” appears and forces my client back into the server selection screen
Screenshots / Video :
(attach screenshots or videos regarding the bug)
Game Control Mode (Keyboard/Joypad/Mouse) :
System
- CPU :
- RAM :
- Graphics Card :
- Mainboard :
- Storage :
- OS :
- Internet Connection :
- Country, Region :

