Tree of Savior Forum

Client shutdown due to error

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 10/14/2016 [UTC+08:00] [09:00 AM Server Time]

Server Name: Telsiai

Team Name: Caelestium

Character Name: Aion

Bug Description :
This “Error” message “only” appears whenever I play instances like missions/dungeons/instances which results to that specific instance entry becoming utterly useless because even if I reconnect or restart steam the problem persists. I’ve already lost so many entries from this and it is such a waste. Also, I “never” got this error message before and like other players out there, this specific problem started happening “after” the huge update this October 11, 2016. This is also not character specific, it happens to all my characters.

Steps to reproduce the issue :

  1. Try playing any instance
  2. If the error message doesn’t appear then I can play until the end without any problems.
  3. If the error message appears that means I won’t be able to play that specific instance entry no matter what I do.

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System

  • CPU : Intel® Core™ i3-3110M
  • RAM : 2.00 GB
  • Graphics Card :Intel® HD Graphics 4000
  • Mainboard :
  • Storage : Local Disk (C:)
  • OS : Windows 7 Professional 64-bit
  • Internet Connection : Globe Telecom 1MB
  • Country, Region : Philippines, SEA
#2

Hi @Caelestium, we are currently doing our best to fix the reported issue. Please provide us more of your patience and understanding as we investigate the issue.

1 Like
#3

Thank you very much sir for the reply and thank you for looking this problem up. I do hope it gets fixed soon but the only thing we people that have this problem can do is wait for a solution to be presented.

#4

Please understanding that most of us already lost our entry in mission, dungeon, etc…