Tree of Savior Forum

Characters stuck after trying to join new Rainbow Track event

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 23.05.2018 around 22:00 GMT+3

Server Name: Fedimian

Team Name: Marriages

Character Name: Lamex, Kleur

Bug Description : After trying to enter into Rainbow Track Klaipeda location game disconnects into lobby. Now chars stucked trying to login into them instantly logout me into lobby, tried to clear reinstall game - not helping. Tried to change channels - not helping out.

Steps to reproduce the issue :

  1. login
  2. check char

Screenshots / Video : Non

Game Control Mode (Keyboard/Joypad/Mouse) : Mouse

System

  • CPU : Intel Core i7 4770 @ 3.40GHz
  • RAM : 16,0ГБ Dual-Channel DDR3 @ 666MHz
  • Graphics Card : 2047MB NVIDIA GeForce GT 630
  • Mainboard : MSI H87-G43 GAMING (MS-7816)
  • Storage : 1863GB Seagate ST2000DX001-1CM164
  • OS : Windows 10 Pro 64-bit
  • Internet Connection : 100 MB/s
  • Country, Region : Russia

Thank you for contacting us. When you were disconnected did you receive any sort of error message?
And were you previously able to complete the event without any issues? Or was this your first time trying the Rainbow Track?

For now, I will move your characters to Klaipeda to see if that solved the problem.

some Amazon IP are banned in Russia. So Fedimian ch1 is the only option for Rainbow Track Event for players from Russia. You can use VPN to bypass the block tho

Because of an IP ban you are unable to access other parts of the event? Or are you also unable to access other maps on the server?

We are unable to access half of channels approximately (all maps ingame) from Russia

Here is incomplete list of channels we can’t enter from Russia

Summary

CHANNEL 1
steelroad
tenet garden
guards graveyard
narvas temple
izoliacija
poliskins
forest of pr
mage tower 1f
mage tower 2f
miner’s
mines 1-3
mines lot 1f
tenant’s
kateen
dina bee
orsha
fedimian sub
barha
cranto coast
alemeth
zima
gele plat
paupys crossing
ashaq 1f
ashaq 3f
zeraha
seir rainforest
tevhrin stalactite 1
tevhrin stalactite 2
tevhrin stalactite 3
tevhrin stalactite 5
khonot forest
letas stream
absenta reservoir
vieta gorge
elgos abbey main build
inner wall 8
inner wall 9
uskis arable land
CHANNEL 2
bokor master home
ravine
septyne
dvasia
sirdgela
green manor
west siau
srautas
owl bur
nefritas
delmore hamlet
delmore manor
delmore outskirts
narvas t. annex
akmens ridge
tiltas
gateway
ramstis
cobalt forest
aqueduct
lemprasa pound
king’s plat
escanciu village
tenant’s
nahash
goddess’s ancient garden
woods of linked
paupys crossing
ashaq 2f
bellai rainforest
tevhrin stalactite 4
pelke shrine
gytis
nobreer
sausys 9
knidos jungle
tenet church b1
tenet church 1f
tenet church 2f
residence of legwyn
sicarius 1f
west sia
koru jungle

I see…thank you for the information. Do you receive an error code when this happens?

Nope and it’s a huge issue. The game just get freeze if you trying to enter inaccessible channel. So we must close the game by Task Manager manually each time this freeze do happen

It was first time i’m trying these event, tried to parcipate again so i could check if it helps me and… nope it doesnt. So character Lamex is stuck again, i’ll appretiate if you teleport it back to normal map again. And i’ll wait until an IP problems resolve as Ingel says.

1 Like

Hello! I have exactly the same problem with the game. But the game does not just hang, but gives an error 16.An error message appears on the screen, and a second later the game moves to the lobby.

Which server are you on? And from which country are you accessing the game?

Server Name: Fedimian
Country : Russia

Thank you! I’ve moved your character back to town.