Tree of Savior Forum

Character-Map Loading CRASH!

Date and Time(Please, specify the timezone) : 111/11/2017 at 9:30 pm

Server Name: Silute

Team Name: Kyrions

Character Name: Toyohisa

Bug Description :
I was waiting for loading, after choose a character, when the game crashed and didn’t leave any message.

Steps to reproduce the issue :

  1. Enter in server
  2. Select the character
  3. Enter with it
  4. Crash in loading

Screenshots / Video :

I’m having the same issue since yesterday, also I get a lot of “disconnected from server”, “Cannot connect to server” in the server selection screen, and characters in the lodge can’t enter the game :sad::tired:

1 Like

Hello @gabrielporto25 and @tikonete,

Kindly send us a support ticket regarding this issue for us to assist you further.

Thank you.

I hoped that the reset fixed this, but it seems is still there randomly, at least, I can do some dungeons.
I’ve sent the ticket:
Greetings Savior,

Thank you for contacting us.

We apologize for the inconvenience regarding the possible connection issue. In the meantime, we would like to give you some workarounds that can possibly fix the issue.

Right click on Tree of Savior (English Ver.)
Click on Properties
Click Local Files tab
Click Verify Integrity of Game Cache

Regards,

Tree of Savior Support Team.

checked 3 times, all files correct.

support advice check it on every problem. i think the reason is different. after the last update the game began to require a lot of RAM. if earlier it occupied 1 gb then now 2. and the more you meet the players, the more it loads. and if you have 4 gigabytes of memory with windows 7 or 10 this can be a problem. i have same crashes. 1.9 - gb normal game. 2.1-2.3 crash on 60% map load