Tree of Savior Forum

Character crash at loading screen to load map netanmalek mausoleum

help pls… my character can load… when i try to login using my character, force close… i even restart my pc bit its still the same… already try to switch channel but nothing change… it still force close…

can you guys help to relocate my character back to town… any town… pls…
my character
name : GunDaz
team. : RevLoveR
server: telsiai

pls help thank you.

You need to send a ticket to the support here, tell them your character and team names, your starting city, and ask them to send you back to town.

where can i get this ticket…

why cant they just relocate players character

They can, but to do that you need to open a ticket to the staff so they will see it and do it…
https://treeofsavior.com/page/support/

Hello @GunDaz,
The typical procedure is to send a Support Ticket if certain issues like this occur in game so that we can properly process it, but I was able to complete your request since you provided the information I needed.
I have moved your character to Klaipeda, so please contact us again if you have any further problems.

:distinguished:

thank you very much… so fast… you guys are awesome… thks a lot… btw pls disable the netanmalek map… i think this is my 3rd time… anyway thank you so much. :smile:

btw my other character also there…
name : Redger
team : Revlover
Server: telsiai

same error
map netanmalek

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