Yes, it’s the first thing I did
@jocycarreno
Sorry for the late reply!
I sent a compensation to your account due to the Challenge mode issue you have experienced.
If you have experienced the same issue again, please do contact us again and provide your Challenge mode entry time. 
Please check your Message box again.
1 Like
Hi @STAFF_Amy, I’m not trying to take advantage about this situation, but i have 2 characters with this problem and more than 3 day’s. Only 1 voucher i think it is not a solution and less a compensation.
My two character’s with the problem are Kaori and Shiny if you need check.
Another day without Challenge Mode, Thx IMC.
I can reset the cooldown of 1 character. But the other days without CM and my character with the problem are dust in the wind?
3 Likes
Could they solve the problem? this person is not able to do challenge mode like everyone else on the server, did they really give him that compensation? really imc?
@STAFF_Yuri @STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Ines @STAFF_Ines
Fedimian - FantasyWorld team same problem have((
Plz help!
This is unheard, report to Steam.
Hello @jocycarreno! Just so I can clarify the situation, you have two characters with the Challenge Mode problem and when you used the voucher on one character the problem was solved. However, the other character still has the issue.
For the character that you used the voucher on – there have been no further problems?
Also, for anyone else facing this issue, please make sure to send in a Support Ticket. Our QA team is looking into it.
exactly i use the reset voucher that @STAFF_Amy send me, with this i reset the cooldown of “Shiny”, but in my tickets i say that i have 2 characters with the problem. All this days my other character “Kaori” can’t enter on challenge mode. In the character that i used the voucher i don’t have problems.
@STAFF_Letitia
Don’t worry it only has like 3 days of timer.
We will send you a reset as compensation 
IMC reaction : just wait 3 days, why bother us ? It is a feature 
1 Like
Another 2 days more without CHALLENGE MODE.
@STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Yuri @STAFF_Ethan
Can you say if you really read the problems of the community?
The last reply of the staff 01/26/2018, unbelievable
Your problem has been solved. The timer is gone
Hello @jocycarreno, 
I’m terribly sorry for the delay! I’ve sent the compensation to your message box.
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