Challenge Mode entry debuff 20 day's

[jocycarreno]

Date and Time(Please, specify the timezone) : 01/24/2018

Server Name: [SA] Silute

Team Name: Sody

Character Name: Shiny and Kaori

Bug Description :
Yesterday i report my situation about a problem with the challenge mode. Today i see the answer :

BUT! when i log in the game the situation is the same, i explain to IMC that i wait some day’s to see if the maintenance repair this but no.

Is a joke?

Steps to reproduce the issue :

1. Report to IMC
2. Check the Account
3. IMC does nothing
4. Report Again

Screenshots / Video :

[jocycarreno]

@STAFF_Yuri @STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Ines @STAFF_Ines

[BurningFighter]

did you check your message box?
they should have sent you a challenge mode reset voucher.

[jocycarreno]

Yes, it’s the first thing I did

[STAFF_Amy]

@jocycarreno
Sorry for the late reply!
I sent a compensation to your account due to the Challenge mode issue you have experienced.
If you have experienced the same issue again, please do contact us again and provide your Challenge mode entry time.
Please check your Message box again.

[jocycarreno]

Hi @STAFF_Amy, I’m not trying to take advantage about this situation, but i have 2 characters with this problem and more than 3 day’s. Only 1 voucher i think it is not a solution and less a compensation.

My two character’s with the problem are Kaori and Shiny if you need check.

[Suchi]

@STAFF_Yuri @STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Ines @STAFF_Ines

[jocycarreno]

Another day without Challenge Mode, Thx IMC.

I can reset the cooldown of 1 character. But the other days without CM and my character with the problem are dust in the wind?

[angelkrstulovic]

Could they solve the problem? this person is not able to do challenge mode like everyone else on the server, did they really give him that compensation? really imc?
@STAFF_Yuri @STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Ines @STAFF_Ines

[dintra7]

Fedimian - FantasyWorld team same problem have((
Plz help!

[jocycarreno]

Another day without Challenge Mode.

Thx IMC.

[jocycarreno]

Another 3 days without Challenge Mode. Thx MC.

[Bakusho]

@STAFF_Amy @STAFF_Yuri @STAFF_Ethan @Staff @STAFF_Ines @STAFF_Letitia

[Bakusho]

This is unheard, report to Steam.

[STAFF_Letitia]

Hello @jocycarreno! Just so I can clarify the situation, you have two characters with the Challenge Mode problem and when you used the voucher on one character the problem was solved. However, the other character still has the issue.

For the character that you used the voucher on – there have been no further problems?

Also, for anyone else facing this issue, please make sure to send in a Support Ticket. Our QA team is looking into it.

[jocycarreno]

exactly i use the reset voucher that @STAFF_Amy send me, with this i reset the cooldown of “Shiny”, but in my tickets i say that i have 2 characters with the problem. All this days my other character “Kaori” can’t enter on challenge mode. In the character that i used the voucher i don’t have problems.
@STAFF_Letitia

[solidchris]

Don’t worry it only has like 3 days of timer.
We will send you a reset as compensation

[jocycarreno]

Another day wihtout Challenge Mode.
Thx IMC.

[solidchris]

IMC reaction : just wait 3 days, why bother us ? It is a feature

[jocycarreno]

Another 2 days more without CHALLENGE MODE.

@STAFF_Amy @STAFF_Letitia @STAFF_Han @STAFF_Yuri @STAFF_Ethan

Can you say if you really read the problems of the community?

The last reply of the staff 01/26/2018, unbelievable