Tree of Savior Forum

Can't use Rank Reset Voucher (Bug Error 543 : Rank Reset Voucher)

Gameplay Bug Report
#1

Date and Time(Please, specify the timezone) : 21/05/2017

Server Name: [SEA] Varena

Team Name: Sai4onyang

Character Name: Zylvi

Bug Description : “There is no response from the data. Please try again later. Error code 543”

Steps to reproduce the issue :

  1. Talk Reset Helper Kupole before next round
  2. Receive items
  3. Use Rank Reset Voucher

Screenshots :

screenshot_20170522_00003.jpg1536×864 454 KB

#2

Please let me know if you have any way to fix it.

#3

Did you check if you had any locked costumes?

#4

@lukkycookie
Thanks for your report for rank reset voucher.
before the rank reset, to use the Voucher, you must unequip all items.
The Rank Reset Voucher can only be used inside the cities of Klaipeda, Orsha and Fedimian.
Please try to restart the game and use the voucher
if you still have for this error code, kindly inform to us
Thanks

#5

i tried to do it all as your advice but still found this error code 543 when use rank reset voucher. :disappointed_relieved:

thanks for your help.

#6

.. realy!? you cant be more useless? you are blind or something? in the picture its clear that the caracter its on Fedimian and DONT HAVE ANYTHING ON. realy this post its no my business but im annoyed by that Staff reply this is a Staff member or a impostor? cant be so useless… realy… im woried about a game with this kind of staff member that the post show clearly that have all permisions to make the rank reset but u reply “Unequip all items, and stay on a city” where can i send my CV? because if a Staff Member of IMC make a reply so Mechanic to this, then will be so easy to enter on IMC .. damm…

#7

@lukkycookie
Thanks for your report :slight_smile:
where did you get this error code ?
could you check that channel / map / DATE for this issue?
Fedimian Territory3 channel right?
Thanks

#8

Now I get this error code from anywhere…
:sob:
For the first time when i found this bug
MAP : Fedimian
Channel : Not sure
Date : 21/05/2017

please back this character to before date (21/05/2017) if possible.

#9

@STAFF_Amy help me , please refer to solution for me. :tired_face:

#10

@lukkycookie
Currently we are checking for your in-game log to fix.
We don’t think it will take that much longer, and we’ll make sure to update it as soon as possible :slight_smile:

#11

@STAFF_Amy thank you

#12

@STAFF_Amy That mean when next update will not have rank reset voucher for me , right?

#13

Well i just got the exact same error and maintenance is in 2 days seriously

#14

@zerojc89
Could you inform us more detail?
Time and date when your problem occurred, and server with your team name to check your error log
Thanks

#15

@lukkycookie
Please check your GM message :wink:
We’ve sent the new rank reset voucher(1day) for you
please inform us map, channel, time and date when you use the rank reset voucher to check your log
We’ll wait your update soon :blush:

#16

screenshot_20170530_00001.jpg1536×864 503 KB

@STAFF_Amy I received rank reset voucher (1 day) but this error still show…

map : fedimian
server : [SEA] Varena
channel : 3
time and date : AM 3:59 30/05/2017

please check this problem , thanks.

#17

screenshot_20170530_00002.jpg1536×864 486 KB

#18

@lukkycookie
Thanks for your confirmation !!
I will check your error log and will update again :slight_smile:

#19

@lukkycookie
Btw, could you check your class tree for your ‘Zylvi’ character ?

  1. before the rank reset -> what was your class tree?
  2. have your character advance to ’ Elementalist’ during this rank reset event?
  3. or if you already advanced into ’ Elementalist’ , let us know that
    Please check your character advance history :slight_smile:
#20

@STAFF_Amy

  1. Wizard (1) > Cryomancer (2) > Cryomancer (3) > Cryomancer (4) > Elemantalist (5) > Elementalist (6)
  2. Wizard (1) > Cryomancer (2) > Cryomancer (3) > Elemantalist (4) > Elemantalist (5) > Elementalist (6)