Tree of Savior Forum

Can't log to my characters(FIXED BY SUPPORT)

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 12/07/2016, 23:38(Brasilia Timezone).

Server Name:[SA]Silute

Team Name: CaosTeam

Character Name: CaOtIcOs

Bug Description :
I can’t log in to game with my main characters, i log in to the game but it starts with a lot of lag then it returns to the character’s lodge, i can see people walking and chatting but i still get disconected, funny thing is that i created another char and i can play in it without any problems, but with my oldest characters i can’t.

Steps to reproduce the issue :

  1. log in to game
  2. Select CaOtIcOs or Yukimira (oldest chars)
  3. Click start game
  4. Lag appears, then you get disconected from server

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : mouse

System

  • CPU : intel i5 3300
  • RAM : 4gbs
  • Graphics Card : gtx 750
  • Mainboard :
  • Storage : 1tb
  • OS :
  • Internet Connection : 15mb
  • Country, Region : Brasil, Salvador.
#2

By chance, are you in a city?

#3

Hi @matheus_rock14! We would like to ask if your issue still persist. If yes, kindly submit a ticket to our Support. They can help you with this problem. :wink:

#4

one of my chars was, but they have already fixed it

#5

Oh, well. Good that all is solved.

I was going to say that you should go to a channel that was less populated and see if it went well.

But, anyway, good that you can play again.

#6

I Have tried that, but it didn’t work :frowning:

#7

ty anyways :smile: D