Tree of Savior Forum

Can't log in in my only char at Silute

Date and Time(Please, specify the timezone) : 15h30 (Brazil)

Server Name: Silute

Team Name: StormTroll

Character Name: Shura

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

So, me and 2 friends were doing CM in West Jungers Road (Ch2 I think). We finished level 4 and decided to stop. I clicked the blue portal to stop the CM and it appeared the Yes/No window to decide. Before I clicked, someone else clicked before me and the CM closed and I got my items. But the decision Yes/No window was still up. Then I clicked “Yes” I guess(can’t remember). After that my chat was not working. None of my messages were showing. And I could not logout. Then I ctrl+alt+del it for shutdown the game. I restarted the game and I could not log in in my char after that. Then I restarted my PC and it did not help.


Steps to reproduce the issue :

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) : Joypad(Controller PS4)


  • CPU : AMD Ryzen 7 1700 Eight-Core Processor 3.00GHz
  • RAM : 8.00 GB
  • Graphics Card : AMD Radeon RX 5700 XT
  • Mainboard : Can’t remember
  • Storage : 900GB
  • OS : Windows 10
  • Internet Connection : Can’t remmember. But its very good.
  • Country, Region : Brazil

PS: I changed to Ch1 to login in Klaipeda and it worked. But I can’t be sure if everything is ok. My chat work though.

Same issue here !

Unable to log In!

Hello Saviors,

We do apologize for the inconvenience this may have caused.

The Commander Already Exist error is only a temporary issue and should be settled shortly. Please wait for a little while and try to re-connect after a moment.

If the issue still persists, please let us know by sending a ticket.