Tree of Savior Forum

Can't claim my TP again and again and again!

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#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :3/1/2017 / 21:00 GMT+1

Server Name: Fedimian (EU)

Team Name: Walterion

Character Name: Walterion

Bug Description :
Can’t claim my 900 TP bundle, this is the 2nd time it got stuck and NO the maintenance didn’t fix anything.

I also already have created 2 tickets, 1 of them got closed for no reason, the other received a generic answer.

I’m not going to buy any more TP if this is how you treat someone who spends tons of money on your game.

Steps to reproduce the issue :

  1. Buy TP
  2. Click the TP button ingame
  3. Click USE
  4. Click YES
  5. Cry because your TP won’t get credited

6/9, would cry again.

#2

Hello @shadowseph_sx,

Could you please let me know if the issue persists after you re-try?

#3

@STAFF_Ethan

Yes Ethan, sadly it doesn’t work, i’m ingame right now, i restarted steam and also my PC just to make sure.

This is really upsetting, but it’s good to see a Staffmember active at the forums.

#4

Hrmm… Sometimes it takes a while for the request to go through…
Could you perhaps wait a bit before trying again and let me know if it still isn’t working?

#5

@STAFF_Ethan

Sure i will try again from time to time, the funny thing now is, the TP doesn’t show ingame anymore (at the TP Button window).

Also the TP hasn’t been credited, do i have to worry now?

And besides, for long will you be available today?

Thank you for your quick replies.

PS: I restarted the game, still no TP shown in the window and no credit so far…

#6

I’ll be around for a bit longer, but let me know if the issue hasn’t been resolved after a few hours and I’ll see what I can do tomorrow.

#7

@STAFF_Ethan @staff

/EDIT: Here look, TP pack gone and no TP awarded:

http://imgur.com/a/EM3fs

Steam support says it has been claimed on your side… What’s going on guys?

/EDIT END

Well i still don’t have the TP, it’s been 2 hours now since the 990 TP item from the TP button next to your minimap disappeared.

Please look into it ASAP, i don’t have the TP, i can’t even click the “USE” button anymore, since the pack is gone from the window.

Don’t make me wait 24 hours+ again please…

Kind regards

#8

sent them a ticket as well. got a generic reply. here’s mine haha

Edit. its been 4 hours already.

#9

@staff @STAFF_Ethan

Thanks for resolving my issue so timely, keep it up.

Kind regards