Cannot Redeem TP Bundle

[Wynntastic]

Hi my friend hasn’t been able to redeem her TP for around 2-3 Weeks after purchase.

@STAFF_Ethan Could you help me out?

it’s the 81$ bundle that could not be redeemed, she tried to refund it through steam but it didn’t work.

Team name : _pls
Server : Klaipeda

[STAFF_Ethan]

Hello @Wynntastic,

Could you please ask your friend to retry in a bit? Please let me know if the issue is persisting.

[Wynntastic]

She’ll be on tomorrow, I’ll let you know if it works