Tree of Savior Forum

Cannot log in to the game

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :

Server Name: Telsai

Team Name: iSwitch

Character Name:

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :
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Screenshots / Video :
(attach screenshots or videos regarding the bug)

image
image.jpg710×435 125 KB

Game Control Mode (Keyboard/Joypad/Mouse) :

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :
#2

Hello janrasati!

Thank you for contacting us.We advise you to try these possible workarounds below to see whether the problem gets fixed.

  1. Right click on Tree of Savior (English Ver.)

  2. Click on Properties

  3. Click Local Files tab

  4. Click Verify Integrity of Game Cache

If the problem still persists, may we request you to contact our support team at https://treeofsavior.com/page/support/, so they can help you further with your issue.