Cannot get GTW Participatin Reward (AP Points)

[Orin-Z]

Please fill in as much as you can :

Date and Time(Please, specify the timezone) :

Since 14th July after GTW ended, CEST

Server Name: Fedimian

Team Name: Orin-Z

Character Name: Cerise

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Our guild TeaTime participated in GTW, and we even finished with Baron Allerno territory. After that, when speaking to the Expedition Merchant, I manage to get the Champion costume just fine, but it says “not eligible to participation reward” when trying to get the AP. None of my guildmate can get their AP either.

Steps to reproduce the issue :

1. Play in GTW
2. Try to get Participation Reward

Screenshots / Video :
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Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System

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[Shi_Septiana]

the participation reward is for guilds that failed to seize a territory, right?

[wsitumn]

Can anyone confirm that you only get participation reward if you don’t get a territory? Because I just did GTW and got a territory, but couldn’t get reward either. Same error “not eligible to participation reward”.

[Queue]

Those rewards are only for guilds that participated but failed to take a spot.