Tree of Savior Forum

Cannot find my Founders Pack chest!

Please fill in as much as you can :

Date and Time : 3/29/2016

Game Control Mode (Keyboard/Joypad/Mouse) : Mouse

Where it happened (which map, which quest, which npc, etc) : All of my characters

Bug Description :
I opened up the mail containing my Founders Chest in it this morning and sent it to one of my characters, but the server was being very buggy and my game eventually crashed. When I opened it up and checked my mail, the founders chest is now black, and none of my characters have the chest when I logged on to each of them to check (a long process with the long wait queues).

Steps to reproduce the issue :

  1. Login to my character
  2. ???
  3. See there is no Founder’s Chest
  4. Profit! (or don’t)

Screenshots / Video :
(attach screenshots or videos regarding the bug)

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS : Windows 10
  • Internet Connection :
  • Country, Region : North America

i have a similar problem, i opened my mail to find that i no longer have my founders pack toms nor the scrolls that came with them. if this is not the right area for the complaint plz let me know.