Tree of Savior Forum

Cannot Connect to the server

Gameplay Bug Report Connection / Game Crash
#1

Please fill in as much as you can :

Date and Time : 12:33 P.M. (GMT+1)

Game Control Mode (Keyboard/Joypad/Mouse) : Xbox 360 Controller

Bug Description :
It is the first time that this has happened. Before I could login and play fine. It started right after I bought a “Teleportation Scroll: Orsha” from my starter town of Klaipeda. After I exit the game and restart, I’m able to enter character selection screen but when loading (any) character I get disconnected and cannot connect back to the server.

Steps to reproduce the issue :

  1. Purchased teleportation scroll to Orsha at the city of Klaipeda
  2. Disconnected upon using the teleportation scroll to the city of Orsha

Screenshots / Video :
(attach screenshots or videos regarding the bug)

System

  • CPU : FX-8320
  • RAM : 8 GB
  • Graphics Card : GTX 650 TI Boost
  • Mainboard : MSI 970A-G43
  • Storage : 1.5 TB HDD (500 GB & 1 TB)
  • OS : Windows 10 64-bit Home
  • Internet Connection : 150 Mbps/wifi
  • Country, Region : Belgium, Europa
#2

Same goes for transitioning between areas. No matter where u go you will get Disconnected and have to relog.

This is on EU Server.

#3

Same here at around 12h35 or so
Was disconnencted while taking a stair from Tenet church 1F to 1B.
using keyboard/mouse / PC

I hope this is an easy issue you can quickly and safly solve

#4

Same thing for me.
Should enter the bokor master house for mainquest.
On loadingscreen i got kicked into the server select screen.
There i cant connect anymore to the EU server (all other servers work fine)
For my friend ingame im still shown as online so i guess the server has to recognice that im not connected anymore.
Team name Sumora

#5

I logged in this morning after waking up, and not even been able to get in-game, it’s probably just a server instability issue, they’re probably trying to fix it as we speak. Seems like one of those issues that if you’re already in, you’re fine, but getting back on is the hard part ^^

#6

I had the same issue while changing location from royal mausoleum to tiltas valley. I got disconnected to login screen and then couldn’t connect.
After restarting game i could log once into lodge and after choosing char i dc’ed again into server list and couldn’t log again. Restarting client, making new char, logging new char and relogging to bugged one allowed me to play the game again. I hope it helps.

#7

Same issue here, happened in the cathedral and can’t loggin since, sometimes i can acces to the lodge but get disconected when I try to log my char…

#8

I have same problem. I used a teleportation scroll from crystal mines 1F to Klaipeda I got disconnected from server. Now I can’t enter to the world with my character. I’ve created a new one and there is no problem with it.

UPD: Finally I’ve entered the world with my buged character. It seems this bug appears when you change any location. So just keep trying enter the world untill you successed or this bug will be fixed

Server: [EU] Fedimian
Lodge name: MrB52
Character: Gertruda

#9

For me helped to forcefully try to login again and again and when in character lounge to try logging in with same character again and again till it worked after 10 trys.
Or maybe a def read it and fixed the problem while i was disturbing the server with logins xD

#10

same i cant even get on tried other server and everything seems fine so i guess there must be something wrong with EU server

#11

I just went to Orsha and got disconnected.
Now i can’t login anymore, i’m on Fedimian server.

#12

wel…its no sense to try dungs…well just waste our entrance limit with this crap

#13

So yeah guys, seems that it is possible to get back into the game even after multiple “cannot connect” error messages. Just keep trying (press “enter” only once) but then again every nearly every teleportation/zone switching anything that requires a loading screen will kick you back out of the game almost 100% of the time, with a few exceptions here and there.

#14

Just the same for me.

#15

come on IMC get on it! @Staff_Julie @STAFF_John @STAFF_Ethan
i need my fix x)

#16

Seems to be about all warping possibility - don’t change map if you are able to log again after you are kicked

#17

For the past hour at least on [EU] Fedimian you constantly keep getting disconnect:

  1. From Login -> select server and click Enter gives you Unable to contact server most of the or a sequence of about 4 then it lets you into your team.

  2. From Team Lodge -> select channel or not then most attempts result in a quick message “Can’t contact server” and then dumps you back at the Front login screen.

  3. While in game and zone movement disconnects you and you then have to return to step 1.

While I am personally persevering it is getting a bit annoying yesterday was fine, no problem and since I created on this server this is probably the worst I have had it.

Tried on 3 different computers at the same location all have the same issue and three friends playing as well report similar circumstances.

Haven’t lost any items yet.