Cannot apply for matching in any Dungeon, Mercenary or Salus, and cannot chat

enbro12 · July 1, 2018, 2:58am

After the maintenance no one can use the matching system for Saalus, dungeon and mercenary.

Date and Time(Please, specify the timezone) : 10:55 pm server time

Server Name: Silute

Team Name: Saluja

Character Name: Whistler

Bug Description : this doesn’t matter. the server that is bugged.
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

try to use the “Auto Match” in Saalus, dungeon or mercenary.

Screenshots / Video :

Game Control Mode (Keyboard/Joypad/Mouse) : keyboard/mouse

STAFF_Letitia · July 2, 2018, 2:42am

Are you still having an issue auto matching? Currently there doesn’t seem to be a problem, but please update us again if there is!

enbro12 · July 2, 2018, 3:27am

still having the issue, and my chat doesn’t work either

auto matching:

chat:

STAFF_Letitia · July 2, 2018, 3:40am

Please make sure that your computer surpasses the minimum requirements to play TOS and your internet connection is stable. I would also recommend testing your account on a friend’s computer to see if the same issue occurs.

forestdragon2012 · July 3, 2018, 7:50am

i have same isue on telsiai server cant queue/ not connected to chat server
only can do soloing everything -please solve this new bug asap more severe after MT 3/7

STAFF_Letitia · July 3, 2018, 8:40am

Would you mind checking if the issue continues after logging in on a different computer?
If the issue continues despite this, please send in a Support Ticket.

Krystal · July 3, 2018, 12:11pm

First, try to reboot your wifi router or internet modem to obtain new IP address then enter the game and try again. If the problem is still persistent, try to use VPN. Since the Telsiai server is located in SG, I suggest to use SG VPN. In case you cannot find any VPN to use, please PM me I will give you a free one to try.