Tree of Savior Forum

Can not retrieve purchased items from market

//Please fill in as much as you can :

Date and Time(Please, specify the timezone) : PST 12am until now - 29/09/2017

Server Name: NA Klaipeda

Team Name: Ssense

Character Name:Margiela

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)
I purchased 3 Instance Dungeon reset voucher from the market. It showed that my inventory is full when I try to retrieve the items. It also shows the queuing time of the item as “cancel”.Now the items cant be retrieve but is still on my market retrieve list.

Steps to reproduce the issue :
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Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :
Keyboard , mouse

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region : Canada

Try change your time zone, maybe UTC (UTC-05: 00) Eastern Time (US & Canada)

It didn’t fix the problem. Still can not retrieve the items