have an inctractable issue. only way to clarify the situation is to communicate personally 
did ya try asking em in ticket if they have a way for u to have a live chat with a gm? or a staff? really wished they had an option where we could chat with a gm via support hotline.
Even big company only provide direct support for vips
Unless it’s about how you can’t spend your money to buy tp, the best you will get is bot auto-reply
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no. how to do this ?
try with ticket first good luck buddy