I made a purchase of TP by steam, I used the money I had in my steam wallet. I made the purchase on Sunday, July 2nd. I have not received it so far. I already created 2 tickets and no response from the company. Is the company down? this is normal??
Unfortunately yes it is normal 
️…just keep sending in tickets and also send a pm to staff Letitia. She has helped me before, so hopefully she can help you also.
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Hello, how do I send msg or ticket to this team, leticia ??
Also try typing in /retrieveAllItems
Use a capital A and capital I in the command…sometimes this works also.
If this doesn’t work, send her a pm here in forums
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Thank you, I just received : D
Should I delete the tickets or leave it?
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You can also try to contact Steam and get that purchase refunded, explaining them how IMC is not delivering your virtual items
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Feel free to leave the ticket. Don’t worry hahaha 
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