Tree of Savior Forum

Bug open arms Help

Gameplay Bug Report
#1

I have the same bug to video

how to solve?

#2

Restart the game it should fix.

#3

did not yield

I tried to quit game and logout

#4

Try going on this folder (\Steam\steamapps\common\TreeOfSavior\release\tempfiles) with the game closed obviously, and delete the content, not the folder and try it again to see if it fix.

#5

without success.
:’(

#6

Try to verify integrity of game cache:

  1. Load Steam
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache… button.
  4. Steam will verify the game’s files - this process may take several minutes.
  5. Once the process is completed, the Check Window will automatically exit.
  6. Important: One or more files may fail to verify.
  7. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

Warning:

Do not run the verification process while performing other system-intensive processes, such as defragmenting your hard drive or scanning for viruses.
Do not run this process for multiple games at the same time.

Source: Steam Support page.

#7

Always think one mistake and corrects
But when I open the game and close the file back again to be fixed

#8

I didn’t got what you meant by that.

#9

The file always comes back

Type I fix it but when I open the game again and closing and I will check this file will be there to be corrected again.

#10

It is normal to the files be there after you open the game, they are temporary files, the reason i asked you to delete them was in case one was outdated or corrupted, after OBT client download, on the first day when i tried to play the game didn’t open, after deleting the temp files it worked fine again.

Forgot to add one thing, try delete user.xml, or rename it to user.bkp and open the game, this will reset your settings (Game Options like effects, show character/team names and other minor things like sound volume) to the original state.
If something wrong happen (which i doubt) you can delete the new created user.xml and rename the old user.bkp to user.xml to restore the one you where using before.

If it still didn’t work a fix for you, i suggest you to try update your drivers (Video Card, Chipset, Sound, etc…). If still have problems, open a ticket on:
https://treeofsavior.com/inquiry

They may have a better solution there.

#11

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