Tree of Savior Forum

Bug in the recruiting new saviors!

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 10/04/2017 2:37BRA

Server Name: Silute

Team Name: Yuxie

Character Name: Maguro

Bug Description :
In this new event, i think that i found a bug. In the description of the BOOST PACK it says “When used, you will be able to check the target level”. As u can see in the screen shot below, there is only 4 packs to be opened, the next one in the level 190, BUT, 190 until 290 should have on my backpack 7 BOOST PACKS, and in the screen shot shows only 4.

Besides that in the 180+ i checked the box and received more 2 Tokens, so the rewards from the box are not configured correctly. It means that in this level i received wrong rewards and i will not have my boost pack to be opened in the levels 240, 260, 290.

Pls, i need some help here :frowning:

Screenshots / Video :

1 Like

I had the same issue. I just sent a Ticket and I’m waiting for a reply. Don’t just make this thread on the forum, do a Ticket too.

In my case, i was already on my last boxes, had opened my 210 box just fine, and tried to open the next to see the lvl which is 230, but it gave me TWO tokens and is only showing ONE box left, that is for when i hit lvl 230.
And i take it that i lost my 240, 260 and 290 boxes.

How can i send a ticket?

In the TOP page menus, right beside FORUMS is the SUPPORT tab and in there click on Submit Ticket.

You can just copy what you put in this post.

I did it. Now i have to wait :frowning:

Can you guys take a look on this? I know others that this happened too as well.

@STAFF_Ines @STAFF_Max @STAFF_Ethan @STAFF_Yuri @STAFF_Letitia @STAFF_Amy

1 Like

Thank u by marking them here ^^

Same problem here, just submitted a ticket with your post and some edits :stuck_out_tongue:

But given how the forum talks about the iToS support incompetences I have little hopes of them fixing this, if they dont I’d probably quit again. I encountered 3-4 bugs/problems in the span of just 7 days.

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Hello everyone,

Thank you for reaching out to let us know about the issue. We’ve let the dev team know about this issue and are looking into the matter. Sorry for the inconvenience.

2 Likes

I hope we get to play the full event without any more problems. :confused: But i’m still unsure of the one box i have left. I’ll open it when i hit 230, and see what happens.

Thanks for the quick reply! YOu make me change a bit of my view on the forum staff :sweat_smile: Hope you guys can address the problem ASAP

From what I’ve heard, the extra Token you received shouldn’t have anything to do with the higher level rewards. The Token had something to do with some tweaking we did in the background making the Token rewards only be given once per Team. We’ve updated our announcement regarding the issue.

As for the issue with the boost packs… we’re still looking into it. Please let me know if you have any updates with regards to that issue.

If I recall correctly I opened the 150 booster pack when I was 150, I was 166 when I tried to open the pack after reading this thread and it actually opened even when my next one should be at 170.

Actually the problem is far more complicated, @STAFF_Ethan please do read carefully and pass this up to dev, I will try to explain as good and clean I can with my english.

In a hypothetic scenario someone that was lv 105 opened all chest, had still 12 Booster Packs left. When hitting 110 and trying to open the 110 one they instead waste the pack but only get the extra Token, that way wasting a Booster Pack that got used, leaving behind only 11 Packs on the inventory.
When actually trying and being able to get the lv 110 rewards, ANOTHER Pack is used, that time as intended, but that way leaving behind ONLY 10 Booster Packs. Meaning everyone will eventually trigger that bugged “extra” at least one time and be 1 Booster Pack behind the normal and will never be able to get the latest lv rewards (actually there is reports of people wasting way more boxes than just 1 being left out of a lot of the latter rewards).

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I think that this problem will turn into a BIG BIG one because each account with this problem have and expecific issue level. Each problem here have different Boxes left to be opened. OMG :frowning:

[SA] Silute
TEAM: Maximaa
Nick: Bombarda

Mesmo problema, faltam lvl 240, 260 e 290 moço… ;-;

In my case, I’m going to lose 03 packages … 240, 260 and 290!

Hello everyone,

We have sent the lost boost packs to the Retrieval tab of the Market. You should have received a notification via your Postbox, but it won’t be retrievable from there.

If you feel that you should have gotten packs but were left out, please let us know via the Ticket system.

2 Likes

i can’ see anything excepting two message

Check it there. :slight_smile:

1 Like