Date and Time(Please, specify the timezone) : 29th Feb 2020, 21:59 (GMT +8)
Server Name: Sigita
Team Name: DOMO
Character Name: Kaze
Bug Description : By reaching 450lv, there should be a 400lv exp card as reward due to the New world benefit buff,however, I did not receive anything despite talking to the magic association NPC for the level reward,I have checked my inventory,market retrieve tab and storage but found nothing.Waited for a day to renew the attendance reward but still no result.The item is missing. Additionally, for some reason, I did not receive any new/return savior event item from the event board at all,not sure if this issue is linked to the max level reward. I am not sure what screenshot should I take to help the bug fix,please do let me know. I have already spent a decent amount of money buying varies of packages, do not want start over a new account. Thankyou.
Steps to reproduce the issue :
No, they reward should only be delivered for each team once, but when my character level reached max, 450lvl , it did not happen.
Screenshots / Video :
willing to upload anything thing as long as further instruction is given.