Some days ago I sent a ticket with the same title as the topic, and its content was something like this:
Since the server was moved to USA, everytime I change maps or channels, my Chaplain and Priest buffs disappear. The only buffs that still carries after changing maps are Sacrament, Blessing and Aspersion.
Skills like Aspergilium, Last Rite, Stone Skin, Revive, disappears after changing maps or channel. Not only for me, but for the entire party as well.
Steps to reproduce the issue :
- Use Aspergilium, Last Rite, Revive or Stone Skin (these are just examples of buffs that I tested);
- Check that all the buffs are activated as they should;
- Change map or channel;
- All the buffs are gone.
VIDEO:
Explanation of the video:
0:00 to 0:30 - At first, I had Aspersion, Blessing and Sacrament from Pardoner. Next, I used Last Rite and changed maps (from Fedimian to Fedimian Suburbs). The buff is now gone when I changed the map, and the cooldown was still running.
0:35 to 1:20 - After that, I buffed myself with Aspergilium. I checked that the buff was activated by attacking the air and seeing the aspersion effect going on. Then I changed from channel 1 to channel 2. The buff is gone, and I checked that by attacking the air again. The effect wasn’t showing. The cooldown was running.
1:25 to 2:01 - For the final test, I buffed myself with almost all the buffs I have at the time: Revive, Stone Skin, Last Rite and Aspergilium. Then, I changed from Fedimian Suburbs to Fedimian map. All the buffs are gone, and only the Pardoner ones were carried
I thought that was enough information for anyone to have so they could try it and replicate the bug themselves. But why did IMC answered this?
Greetings Savior!
> Thank you for contacting support team.
> We would like to ask if the issue/request you sending to us is still persists and we would like to ask also for further details of this issue you are experiencing and possibly provide a screenshot.
> We look forward hearing back from you.
> Regards,
> Tree of Savior Support Team
Did they really read the entire ticket? I’ve sent them a VIDEO showcasing the bug, and they are asking for screenshots? It was already the second ticket I’ve sent them talking about this issue. The first ticket didn’t have too much info, I agree, but on the second one, I filled it with as much details as possible.
Now I just sent a new ticket with 2 screenshots taken from the video itself and explained one or two things from the video inside the screenshot, but I can’t help but feel like I’m dealing with lazy people, what the hell?