Tree of Savior Forum

Black screen on start, here sound, then not responding

Please fill in as much as you can :

Date and Time : 31/3/2016

Game Control Mode (Keyboard/Joypad/Mouse) :joypad

Bug Description : i was play ok until last 2 hrs ago got some error msg on teleport from Orsha to map the game crash and closed. then i try start from steam it only show black screen (but have sound music) can’t do anything until window msg show can be close.
I was try delete client then reload again from steam but still have same problem.
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

  1. open steam
  2. run the game from library
  3. start patch process
  4. BLACK SCREEN …
  5. wait and can’t do anything until close it and try 2) again. rip

ps. it was everything ok from yesterday to now.

Screenshots / Video : just black all off screen :slight_smile:
(attach screenshots or videos regarding the bug)

System

  • iMac 21.5" Late 2013
  • CPU : 2.9 GHz Intel Core i5
  • RAM : 8GB (4GB on windows parallel desktop)
  • Graphics Card : Nvidia GeForce GT 750M 1024MB
  • Mainboard :
  • Storage : 1TB
  • OS : OS X (Window 10 / Parallel Desktop)
  • Internet Connection : 100M Fttx
  • Country, Region : Thailand

Same problem.

  • CPU : Intel Core i5 4440
  • RAM : 8GB 1333mhz
  • Graphics Card : GTX 960 Zotac AMP 4gb
  • Mainboard : MSI B85M-E45
  • Storage : 2TB Seagate
  • OS : Windows 10 64x
  • Internet Connection : 10mb
  • Country, Region : Brazil

i try back to window 8.1 it ok (if you not update, some windows update effect with TOS)

i’m back to check win 10 log it has window auto update in background before the game got problem i think this is real reasons.

ps. i can’t tell you about what package of update because delete it and install 8.1 now

I had the same problem - it was actually “fixed” (i need to do it every time) by disabling my anti virus every time i start the game.