Tree of Savior Forum

Be warned, IMC has no intention to fix problems

huehuehue

good joke bro. They buy the costumes with TP cheated from guild battle. No real money involved.

1 Like

No no no… that’s too little and not all costume wh*res who plays ToS actively enjoys and plays GVG. Some just want to sit at town looking pretty with 10-30 fps

huehuehue

3 Likes

In that case you are assuming that every player out there knows what a channel crash is. But you’re wrong. I bet a big part of playrers don’t know what could cause a channel crash or how to distinguish between a server crash, a channel crash crash and a disconnect by the clients fault.

And just like that the support can’t assume that every player who is claiming that something bad happened that that player knows what he’s talking about. They have to assume that the player does not know how the game works and start from there, including assuming that people who claim a channel crashed don’t know what they’re talking about, and they must check first if it’s the clients computers/clients programs fault.

You may not like it, but that’s standard procedure.

[quote=“trinityx94, post:9, topic:330226”]
Of course they didnt say it directly. If they are eager to fix the problem, or atleast stop the cheater, the first thing they should say is ‘please provide information for further investigation’ and carry out the investigation immediately.[/quote]
I’m pretty sure that’s what they said : “Check if the problem is on your side. If you did that and it happens again, please contact us again and provide some information so we can start an investigation”.

In fact, it’s exactly what you wanted, except with the small detail that the customer should make sure first that the problem is not on the customers side, which is not unreasonable.

Imagine if any problem, regardless of the channel crash issue, was on your side : would you want their programmers waste their time for weeks, which could be used for actual game development, trying to hunt down a alleged bug in their server software when later it turns out it was a problem in your side all along? Wouldn’t it be more efficient to first make sure that the problem is not on your side?

Yes, you might know what a channel crash is and you might know what you’re talking about, however the support can’t assume that you know what you’re talking about.

Again : If companies started an investigation every time some client reports a problem even though it could be the clients fault those companies would waste tons of time and ressources trying to find the cause of a problem on their side that may not be there, hence why they make absolutey sure that it could not be the clients fault before starting investigations on their side.

Support is trash, programmers trash too. Pretty sure IMC will fix it eventually but for reference take a look at how long they took to plug hookers64 hidden slot abuse.

5 Likes

Well I did specifically mentioned its only channel 1 that crashed for a few times. Not sure why should they suspect my internet can cause only one channel to crash or constantly disconnect. Whatever it doesnt matter anymore. Good thing is at that time, all the other 13 ‘players’ in that channel are bots so it probably didnt bother anyone other than my friend who was afk that time and me who was trying to try my luck with some Galok…this is why you will never catch the hackers red handed.

They wont fix ■■■■ for a long time, they busy with Wolf Knights.

hue.

2 Likes