Tree of Savior Forum

Banned by mistake 23 Feb

Server: Klaipedia

Team Name: Kokounatsu

Location: Baubas Cave

Approximate date / time (EDT) : 02/23/20 02:35 AM - 10:00 AM

It was to my surprise that my account was suspended when i woke up in this morning. I would like to know what is necessary to prove that have not commited any violation.
I only use 1 camp provided by my main account and I been playing for more than 6,400 hrs and this had never happened to me, I would like to know a specific reason why i been banned.
I have read the EULA and I have not broken any rules. Thanks.

@STAFF_Yuri @STAFF_William @GM_Francis


Hi @Kokounatsu ,

Kindly send us a support ticket in order for us to assist you regarding this matter.

Thank you.

Hi @GM_Francis

I have already sent 3 tickets explaining what has happened and they have answered the same thing in all of them without solving my problem at all. I want to know what is the reason why I have been banned because I have read the EULA and I have not broken any of its terms
I can send a fourth ticket but at this point I feel it will be the same.


Alpha also got banned the same day in the same place btw doing memes on discord doesnt affect the gameplay so…


:v digan que regla quebranto o admitan que cometieron un error al baniarle


I have seen Koko play and has always been on greeting guildies and going out and farming fields for Vaivora and other items I also believe this must be some error :confused: I hope you guys can sort this out.


It is important to always know why the accusations not only to learn if it was that way or to replicate if it is a mistake, but there are also false accusations and here the most worrying thing is what kind of penalty and investigation there are for the users who give fake ban.