Tree of Savior Forum

BAN with out check.this 72 hour i still waite for unlock my account

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#1

i’m already send

Email
Ticket
forum

i don’t bot
Sent : 27/4/2559 15:48:50 Replied : 27/4/2559 17:51:12
Game Server : [SEA] Telsiai

Team Name : navitus

Character Name : gamz

Steam Account : golflove32

input date : 2016-04-27

input hour : 15

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Hello Savior,

Thank you for contacting us. You are receiving the message because your account has been locked due to suspicious activity within the game. If you feel that this decision is unjust and wish to ask for a re-evaluation of your activity in the logs please submit an email to tossupport@imc.co.kr. Upon receiving an appeal, we will conduct a intesive examination of your logs and unlock your account if it is clear of any violation. Please provide the following details:

1)Team name
2)Server name

We hope for your understanding and patience.

Regards,
Tree of Savior Support Team

#2

@STAFF_Ethan @Staff_Julie @STAFF_J

pls check.this 72 hour i still waite for unlock my account

#3

What was the last thing that you were doing before you got banned?

Did you ever do something like AFK auto-attacks through holding Z with an object or using keyboard/mouse auto-macros?

If that was the case then that explains why you got the ban apparently.

#4

Nothing you can do but wait patiently. If you really didn’t do any suspicious activity then they’ll unlock your account soon. Be patient, good things take time.

#5

ok ty you !!! :cry:

#6

don’t afk no auto-macros

#7

Ahh then they should be on their way to address your concern soon

Another guy got wrongfully banned earlier

Expect compensation to be given once your case is cleared.

#8

i got same problems
i still waiting 2 day
Team name : newGods
Server name : [SEA] Telsiai
here is my steam account

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#9

I’m still hoping that you could help me check and my account will got release soon.

It’s weekend, and it has been 4 days. I wanted to play the game…with my friends

Thanks

#10

I’m still hoping that you could help me check and my account will got release soon.

It’s weekend, and it has been 4 days. I wanted to play the game…with my friends

Thanks:sleeping:

#11

BAN with out check.this 5 day i still waite for unlock my account

#12

I’m playing from Thailand and at that time I was playing in Klaipeda server. The response time is really bad without VPN software, and yes, I used WTFast because my BF also uses it and recommended it to me. He seems fine… I guess maybe somebody reported me and the machine learning saw my playing style and pattern then they thought I’m a bot.

I sent two support tickets now, i’m willing to prove my innocent to them. Whatever it takes just to get my account back and able to play/enjoy the game with my friends. But it seems like no hope at all. They response me nothing since I sent a ticket to them, except that asked me what is my team and server name…

#13

5 day has passed and my account still not unlock!
Come on, I want to play the game

#14

I sent support ticket. no Answer at all and it has been more than 5 day for this unjust. I don’t feel good at all because I’m doing nothing wrong and you banned me without checking carefully

#15

i got same problems
my account still ban 3 day past
today still lock
pls unlock
i want to play this game
Team name : newGods
Server name : [SEA] Telsiai

#16

I sent support ticket. no Answer at all and it has been more than 6 day for this unjust. I don’t feel good at all because I’m doing nothing wrong and you banned me without checking carefully

#17

OMG 6 day 6 day 6 day 6 day 6 day 6 day 6 day 6 day 6 day with with with with with with with with with with