You can open how many tickets you want, tecnical issue, feedback, general problems, bugs and you will receive this… How is your ticket average satisfaction? 1 star? Something is wrong don’t you think?
What is the porpouse of a ticket system where you never have a good answer?
"Hello Savior,
Thank you for contacting us.
We deeply apologize for the inconvenience it might have caused.
We are here to inform you that our Development Team is already aware of this matter and is currently working on a fix. We can only ask for your patience and understanding while the issue is still being addressed.
Again, we apologize for the inconvenience. Rest assured that an announcement will be made once an update becomes available.
Regards,
Tree of Savior Support Team"