Tree of Savior Forum

Auto restart while gaming

I’ll just try to seek help here…

While playing ToS, my pc will restart randomly with no errors, it just restarts. It only happens when I play ToS, it does not happen with other games. It’s not an overheat issue and my hardwares are fine.

What I tried:

-Verify integrity of game cache
-Reinstalling ToS and Steam
-Virus and malware scan (no viruses detected)
-Did memory checks (no memory errors found)
-Enable the game in firewall
-Copy the game from other pc
-Disable antivirus

Tried those above but still it restarts while in game. I’m thinking it could be some corrupted game files. I can’t play well because it randomly restarts (sometimes it will work fine, often times it restarts), usually in daily missions and dungeons. Also, sometimes when it restarts then I’ll run the game again, it will download some .pak files. I hope someone have knowledge about this 'cause I can’t enjoy the game with this.

Hi @scarletred76! Kindly submit a ticket through our Support. :wink: