Tree of Savior Forum

Arborday bug: Exchange essence of leaf, twig and growth point but do not get sprout

Gameplay Bug Report Game Content
#1

Please fill in as much as you can :

Date and Time(Please, specify the timezone) : 19th May 2021, 1:15pm to 1:28pm. GMT +8

Server Name: Telsiai

Team Name: ChooseMe

Character Name: ForceMe

Bug Description : I exchange essence of leaf, twig and growth point with Arborday event NPC, but I did not get sprout as return. Please assist.
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

Steps to reproduce the issue :

  1. Onleave for more then 3 hours collected sprout and essence of leaf, twig and growth points.
  2. Go to Arborday event NPC for exchange.
  3. No return of Sprout but essence gone.

Screenshots / Video :
(attach screenshots or videos regarding the bug)

image
image1915×898 806 KB

Game Control Mode (Keyboard/Joypad/Mouse) : Keyboard

System

  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :
#2

Did you exchange them for event shop experience/points rather than sprouts? The sprouts are exchanged in a shop similar to the mercenary badge shop.

#3

Hello swkwong23,

Please submit a ticket to the support team with the details of the matter for further investigation.