When I was using first rank reset voucher, which all conditions cleared as well.
IMC: OH, please try to unequip your pet, it might interfer.
…Of course I tried that, pet are with other characters now…rank reset voucher still says item is locked,
whatever…i gona try my luck again on another voucher…same problem…
IMC: OH, please make sure you are not using the expire one…
Since IMC is not helping…Any of you know what might causing this?
all reset vouchers work on other charcters
unlock all class costumes
^This, the error message seems to suggest something that’s going to be removed from you is locked and thus the process can’t continue. I think class costumes are the only stuff that’s removed from your possession when you use rank resets, so make sure those aren’t locked.
thank you so much. the costume were in storage…I got a correct response within a min…but IMC…lol
Shame on you for suggesting IMC’s support staff doesn’t know their own game lol!
But seriously, I’ve found posting problems in the help section of forums seem to have a better resolution chance than sending emails to support staff, unless it’s something that needs to be fixed in terms of game engine.
haha…those response from imc really upset me
Updated: Well, Im glad that they sent a GM today to check out the issue at the end.
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