Tree of Savior Forum

An error occurred while updating Tree of savior (english ver)

when i press start game

so i untick DLC

press start game agn

  • intalling direct x - completed
    -browser show out

after 20min complete all update~

nothing happen…

so i press start agn~ tos browser show out then nothing happen agn… not even an error message…

so i go to game file D:\Program Files\ssteam\Steam\steamapps\common\TreeOfSavior\release\client_tos

double click the client_tos

nothing happen…

so i go to game file D:\Program Files\ssteam\Steam\steamapps\common\TreeOfSavior\release\patch\tos

error message
Missing api-ms-win-crt-runtime-l1-1-0.dll

after searching google realize need to install vc++2015 64bit

so i install it and error message log file

log file

[1A70:1174][2017-05-11T10:26:15]i325: Registering dependency: {e46eca4f-393b-40df-9f49-076faf788d83} on package provider: Microsoft.VS.VC_RuntimeAdditionalVSU_amd64,v14, package: vcRuntimeAdditional_x64
[1A70:1174][2017-05-11T10:26:15]i301: Applying execute package: Windows7_MSU_x64, action: Install, path: C:\ProgramData\Package Cache\42D5BEC7DDFBD49E76467529CBC2868987BF8460\packages\Patch\x64\Windows6.1-KB2999226-x64.msu, arguments: ‘“C:\Windows\SysNative\wusa.exe” “C:\ProgramData\Package Cache\42D5BEC7DDFBD49E76467529CBC2868987BF8460\packages\Patch\x64\Windows6.1-KB2999226-x64.msu” /quiet /norestart’
[1A70:1174][2017-05-11T10:26:16]e000: Error 0x80240017: Failed to execute MSU package.
[0890:1AF4][2017-05-11T10:26:16]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0890:1AF4][2017-05-11T10:26:16]i319: Applied execute package: Windows7_MSU_x64, result: 0x80240017, restart: None
[0890:1AF4][2017-05-11T10:26:16]e000: Error 0x80240017: Failed to execute MSU package.
[1A70:1174][2017-05-11T10:26:16]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{e46eca4f-393b-40df-9f49-076faf788d83}, resume: None, restart: None, disable resume: No
[1A70:1174][2017-05-11T10:26:16]i330: Removed bundle dependency provider: {e46eca4f-393b-40df-9f49-076faf788d83}
[1A70:1174][2017-05-11T10:26:16]i352: Removing cached bundle: {e46eca4f-393b-40df-9f49-076faf788d83}, from path: C:\ProgramData\Package Cache{e46eca4f-393b-40df-9f49-076faf788d83}
[1A70:1174][2017-05-11T10:26:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{e46eca4f-393b-40df-9f49-076faf788d83}, resume: None, restart initiated: No, disable resume: No
[0890:1AF4][2017-05-11T10:26:17]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart: No

so i tick the DLC and press start game… back to 1st row

so i untick DLC nd press start game… the browser redownload all the update patch agn??? i tot i already downloaded???

Clean root folder…
Then reinstall after uninstalling.

after i do it as ur way~
still the same~

got the same prob i got dxsetupdll error first the after patching the game wont launch pls fix tos dev before i quit everything works fine about 3mos ago wth happened :frowning:

Hm…you can try to verify the integrity of the game files through steam.
But I would highly recommend sending in a ticket to the Support Team.
Make sure to include all the details about your system.

EDIT: To send a ticket click here.

how do you send ticket and i’ve already verified integrity in steam many times but no luck still hoping i could fix this tried reinstalling dx and visual c++ 2003 to 2015 still no luck

Are you using a VPN? Where are you from? When was the last time the game worked?

Also try deleting your user settings:

  1. Navigate to the Tree of Savior directory
    For example: C:\Steam\steamapps\common\TreeOfSavior
  2. Enter release folder
  3. Delete user.xml and user_c.xml
  4. Restart Game

last time i played it was 3mos ago and uninstalled it so i dont have both xml im from philippines and not using vpn

When you enter Steam and go to the Library tab, does it say Tree of Savior needs to be updated? If it does update it through there.

i already updated it to latest version and verified cache of tos still no luck the client wont run after patcher close

fail to sending ticket

the error message didnt states what wrongs…

OMG… very disappointed

Could you try sending it one more time, please?

i didnt try it every 5min ~ and try change detail every once~ but only fail with dont know why

i try to insert picture ~ it also prompt out cant not create directory ~
the pic is less then 1mb with jpg~

Okay I will look into this! Thank you~
For now, send me your ticket details via PM.

well done ~

i finally successful sending support ticket~

if u try to using facebook login to forum~ IT 100% FAIL to sent ticket

try to use google+ login it can solve~

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I am so happy to hear that! Now I can be sure that the Support Team is aware of your issue.

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i dont bring too much hope on it~
btw i have playing other game and having the same error as missing api-ms…
after i pm their support less then half day~ they update new patch to solve it~
hope tos support will do so~

same problem here…

I can play now!
I did follow things:

rightklick game - properties -lokal data and seach for failure in data

restart PC and it auto-download. after it i can play normaly

(sorry for bad english)