Tree of Savior

Account issues?


Please fill in as much as you can :

Date and Time(Please, specify the timezone) :

Server Name: telsiai

Team Name:

Character Name:

Bug Description :
(letting us know what you were doing before, during, and after the bug happened will help us a lot)

So screen appears like it is a new account. Lol this is impossible. Verified integrity, restarted my pc, steam etc. Why?

Steps to reproduce the issue :

  1. login
  2. where’s my account???

Screenshots / Video :
(attach screenshots or videos regarding the bug)

Game Control Mode (Keyboard/Joypad/Mouse) :


  • CPU :
  • RAM :
  • Graphics Card :
  • Mainboard :
  • Storage :
  • OS :
  • Internet Connection :
  • Country, Region :


Maybe you selected a diff server?


wrong server, wrong region, wrong account.


+1 for misclicking the wrong server


Oh most probably the case, thoigh I never change my selected region but thanks guys will check on that!


Hello @adrian.agulto.rn

Kindly send us a support ticket to be able to assist you further regarding the matter.


Hi GM, fixed it already. Was logging into a different region. Kinda weird tho, been playing for years and never happened before. Thanks though, can be closed now.