Please fill in as much as you can :
Date and Time(Please, specify the timezone) : 16/05/2019, 2pm UTC +9:30
Server Name: Klaipeda
Team Name: Dyne
Character Name: Hauberk
Bug Description : Was playing the game as usual and trying to run the lvl 50 dungeon for sprouts then suddenly I was having connection issues and kept trying log back which worked sometimes but after I kept trying over and over I got the message saying my access is restricted.
I have not done anything against the terms of service so I am unsure of why this happened.
I also sent a ticket in but got no helpful response.
Steps to reproduce the issue :
- Steam Login
- Launch Tree of Savior
- Restricted access popup when trying to login
Screenshots / Video :
(attach screenshots or videos regarding the bug)