Server : [SA] Silute
Team Name : Gilgameshu
Character Name : GilgameshIV
Steam Account : marcosferigato
Country : Brazil
System Information :
Type of Bug : ETC
When the error happened(Date, time, location) : Since 20 Jun, almost a month
Steps to reproduce the issue : Log in the game
Description : Since 20-Jun-2017 i’m experiencing a weird chat bug. I’ve sent some tickets but only got a ‘automatic’ answer, saying to have patience…
My ingame chat only displays the “Normal /s” chat excluding all the other chats, i cant see shout, party, guild or even whisper chat and can’t send any messages. Also having that ‘100 players on queue’ that don’t displays the number of players are queuing… This is ruining my gameplay experience. I can’t find partys, trade items, or even talk with my guild mates.
I’ve tried my best to search and posted the problem on forums, tried to configure chat in game, remove all addons, … Even created another account, but i have the same issue and i’ve already bought TP on both accounts (Team name: Kohaku_ and Gilgameshu, Steam acc: marcosferigato and marcosferigato3).
Please i realy need help for that or i may quit the game, because i cant use a simple game function, the chat…
ANSWER: Hi Mark!
Thank you for contacting us and bringing this matter to our attention. We apologize for the inconvenience that this issue had caused. We would like to clarify if you have already tried re-installing the game and verifying the integrity of it? If not yet please try to do so.
In addition, please try to connect to a stable internet connection.
If the issue still persist please contact us again.
Regards,
Tree of Savior Support Team!
My answer: Yes, i’ve tried as i said “check steam files and even reinstal with a clean game”. My connection is 10MB fiber cable and it’s very stable, check its stability all the time and is more than okay. Please, could you bring me a real solution for this?
tosmanager2Replied: Jul 15th, 2017 at 11:28 pm
Hi Mark!
Thank you for keeping in touch with us. We apologize for the inconvenience of the issue. We will be forwarding this to the proper department for further investigation. If you happen to created a report about this before then this will serve as a follow regarding the issue.
As for the moment, we could only ask for your patience and understanding.
Thank you for playing Tree of Savior!
Regards,
Tree of Savior Support Team!
