I believe Cataphract gets a free mount after job advance. I’ve looked all over for the mount but cant seem to find it. Any ideas?
Talk to companion trader in town to redeem it.
ohhh icic , but when I try exchanging it a message saying “There is no response from the data. Please try again later. ErrorCode : 56” Does this usually happen? @@
According to this thread,
https://forum.treeofsavior.com/t/bug-velheider-voucheruse-error-53/327516
it seems you don’t have enough character slot. Companion takes a slot I forgot to tell you that. You either need to delete one of your characters or purchase an extra slot from your lodge.
You should be able to redeem it afterwards. 
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Ahhhh icic nice , kept reinstalling for no reason XD now game can’t even install. Thanks @smiyu helped me a bunch ! ^___^