Same problem, I need a fix.
Family name: Hie
Character name: Kether
Server: Fedimian
Same =(
Server: Fedimian
Team: Xell
Name: Letum
Family: Finwe
Character Name: Nolo
Server: Orsha
I need to have mine fixed too so I can finish this quest 
Family Name: Mystes
Character Name: Commander (Main)
Artificer (Sub) (also bugged, it’s probably the same for my 2 other characters named Sage and Commando)
Server Orsha
Family name: wtfsmlj
Character name: knn
Server: Telsiai
I have the problem too.
Family name: Vaxination
Name: Vax38
Server: SEA
@STAFF_Ethan @STAFF_Ines @STAFF_Shawn
Hello there! I’ve posted here 2 days ago and got not answer! Can you guys help me please?! I still got this quest on my list! Thank you!
I have tried all channels and got the same problem
Family name: PizzaCrust
Character name: MrPregnant
Server: Orsha
same problem…
Family name : iNguyen
Name : Minh
Server : Fedimian
Team Name: Nocturnus
Character Name: Kizuna
Server: Orsha
Bugged for me:
Family name : hedGehogPiE
Name : MightyWeaK
Server : Telsiai
Not working for me since 2days ago
TEam name: Reinheldt
Char name: iNeshz
SErver: Telsiai
not working for me too
team name: Phantonz
char name : Predo
Server: Orsha
it’s bugged for me too…
team name: Sunset
char: Neo
Server: Orsha
Its bug for me too.
team name SkyTeam
charName HotCherry
Server EU
Team name : GreanMaster
Char : Atomic
Server : SEA
thx
Same Problem.
Team: Zace
Char: Duke
Server: SEA
Thanks so much.
Same.
Family Name: marcelomesmo
Character Name: pizza
Server Klaipedia
Same here.
Team: HxBR
Character: GhostFace
Server: Orsha
Family: Tyven
Character: Dany
Server: [EU] Fedimian