Day 1: I didn’t receive reward in my Message Box. Opened a private message and got answers from @STAFF_John who asked if I was able to receive it from Message Box and if I wasn’t to message him back. I did try to receive as soon I saw it was in my Message Box. Never received the item in my character. Answered back in my private message - Nothing.
Day 2: Still no answers. Tried to private message other staff members. @STAFF_Max had read my message and invited @STAFF_Amy to it. But @STAFF_Amy was online about 20 minutes ago and still we don’t have any answers. @STAFF_John and @STAFF_Ines were both online 2 hours ago, 5 hours ago, and I have been keeping track of they online time since 2:00 a.m. server time. Still no answers. I do understand that there other messages from other players and a lot to do. But still. It’s a full time of work already and we don’t even have any information on what happened or what will happen with our rewards. As well @STAFF_Max replied to topics 3 hours ago. Which means they are still active on forums.
-> @TOSTeam @GM_Francis @STAFF_Ethan @moderators Is it possible to at least know when the rewards will be receivable again?
-> All staff offline now :\
Day 3: 9h50 p.m. (server time) @STAFF_Amy and @pockety from @moderators are online. Sent a private message to both asking if we can have any information on the issue.
-> Waiting. As well @STAFF_Ethan is online right now. Still waiting.
-> Sent another ticket on the issue.
-> 10h21 p.m. (server time) @STAFF_John online. Waiting if there’s any answer on my private messages.
-> 10h35 p.m. (server time) one of my tickets got a reply - still nothing as the reply only asked if I still had the issue and asked me to send another ticket in this case.
-> 11:09 p.m. (server time) @STAFF_Amy @STAFF_Ethan and @STAFF_Max are online. Waiting.
-> 0:13 a.m. (server time) @cjk8828 online. Sent private message.
-> Going to sleep. One more day ignored :\
Day 4: STAFF_John sent me the title again - solved.
