Hope you get your DLC package resolved soon. Sometimes we can’t blame the support people too, they are just customer service people who are sandwiched between us and the developers. What they can do is just to consolidate the tickets and escalate to the devs while constantly being chided and shamed by us, yet still must remain polite to us.
Do cut them some slack, it is a shiat job to be in.
i have a feeling they are google translating their support ticket…thus misinterpreting the situation and taking to much time to get back to their customers…judging from the situation since the start of founders to now lol
Edit:Though you can judge the type of person OP is from the way he write lol…
OP op
so we judging people now?
huehuehue indeed~
Since when did we not…hue
yeah, you spoke the truth here. My company have support division and what they do is basically relay the words from their customer to correct department.
Hell, it’s obvious thing if customer yelled when their money are taken. And guess what? these kind of people are really really impatience.
I told them it will need review from management but they won’t listen or want to speak with management directly instead
Anyway, as for the reason to delete it, I THINK if their supervisor read it, they will blame support division and ask "what the hell is this and what have you’ve been doing???
but I could be wrong here *runs away
to OP, just keep tracking and ask for update within specified interval time like 3 days
forgot we’re on the internet~
huehuehue~
@Megiddo_Yggdra
lucky this is online game
if this is regular retail shop, i’d bring in police and report fraud already.
Wasn’t it CASE on our side? Reporting to police wwont really help…aint murica man
I know 
There is always incoming sue from costumer when things like this happen but it’s not like company didn’t have any countermeasures with that
I can’t say anything for internet or online thingies though 
so HUE
company tend to become more “cooperative” with the presence of the authority
You got IMC’d, nothing new here just move along… - IMC
hue
thank you. i appreciate such good words that does actually help
ur name lol. NHK damn hiki
yeah there’s a branch named BHK here in brazil they got me
huehuehue
Tbh it’s better to lose a customer like you.
i know right
I had the same thing happen to me, but I was able to get it redeemed through a long wait period.
Here’s what I did.
They should be able to determine whether or not you properly retrieved it.
If you’ve already tried this, try it again and ask super politely.
Please, thank you, all that flowery friendly language.
Granted IMC took about 4 days, including sending me the wrong DLC (100TP instead of the Founders1-1…like WTF I wrote it like a dozen times in my support ticket–>that’s why send picture with contents of your DLC, you should be able to find the promo pic off google)
Honestly, I feel like one of the lucky ones who didn’t get IMC’ed trying to redeem something that I paid for.
Good luck
/huehuehue for good measure
i like the way you reply bro~
more power to hueknights!
hue!
i don’t get the picture
i see you being rude to support and a truckload of answered tickets
the picture needs a little more explaining or it paints a bad image of you lol
now if you posted what they saiiiddd~
Should change to "…"
Remove the “C” as well, because they use TCP instead of UDP and they cant see that this is a huge problem.
cool story bro
/20UmadBroCharacters