Nah, don’t say that 
I don’t think they don’t care, but instead that they have some agreements which limits what they can do.
Would be nice to get a clear note about this server tho, the reasons behind those decisions and why can’t it change like the (possible) EU server.
why, why you did this to us? you dont like brazilians? LUG? Again?
A Brazilian service called ReclameAqui (the translation is ComplainHere) to users to complain about problems with companies you can see that LevelUp is very bad when come to suport the client in case of any problem.
http://www.reclameaqui.com.br/indices/5901/level-up-interactive-s-a/
The problem are not about lag or bot, but when the user have some problem. The support not only can be Very Slow, but can solve nothing.
I dont care if another companie do it.
Every friend I told that ToS will be with the support of LevelUp, the first thing I receive is this: 
My tip is that you make sure people understand YOU guys will administrate the servers instead of LUG do it, because even with support only to tp, everything they touch spoile.
So why???
So, no Botterheim? That is nice.
Haha. IMC rapped us with no team transfer.
Lug has de lowest reputation in Brazil because of your awful services.
So no point in get FA unless you will not play in lug services.