Freebies are common in most games. It has a psychological effect, specifically a boost in dopamine, which is responsible for addiction. The same chemical is produced when you get that sound from a nicely earned +1 level up.
They give exp boost, leveling gears, and etc. that help in progression.
Trivializing however is a different one, and is done by dying games or dying contents.
Level jump cards, farmable gears and etc.
Unfortunately it is the also the common route in a linear progression game, unless you play a different genre.
Its hard to say it is a good thing because just as I said “dying games”, although the games were not completely dead, they were almost empty.
If the goal was to comeback every 2-3 months, then there’s no point in arguing why the game has barely any players, chat is dead, or market is empty. I am also pretty sure that not all people come back, I have a friend too.
If it wasn’t an issue, threads like these wouldn’t be here in the first place.
If you think there are only few players who have issue with the game that makes new players go away, then why not read steam reviews, recommended or not, you’ll see some interesting things.
Or even read comments from official Imc youtube videos, or even read comments from reviews, reddit etc.
If the system was so great then why the population have gotten small, many people have hated other mmo, they posted on every media they could yet some have population greater than tos.