Open game, white screen appears, game closes

frank_hali · April 3, 2016, 7:51pm

My game do not open !!! Appears a White Screen and then the game closes !!
Please someone help me !!!

Date and Time :
04/03/2016

Bug Description :

When i open the client, the patch update, then the game looks like going to open, a white screen appears , take a while, and it close.

Steps to reproduce the issue :

Open the game
Patch update
White Screen
Game Close

System

CPU : Intel® ATOM™ CPU N455 @1.66GHz 1.67GHz
RAM : 2GB
Graphics Card : Intel® Graphics Media Accelerator 3150
OS : Windows 7 Home Basic 32Bits
Internet Connection : 15MB
Country, Region : Brazil

stier_daniel · April 4, 2016, 4:38am

yep I am having the same issue and have tried restarting my comp, going back to a restore point, reinstalling the game all kinds of stuff and it is still not working.

frank_hali · April 4, 2016, 7:01pm

Damn…
What should i do? I want to play so badly…

stier_daniel · April 4, 2016, 7:13pm

I am not sure I am trying to figure it out myself still and only a select few people are having the same issues as us… =(

stier_daniel · April 4, 2016, 7:43pm

hey I just figured out my problem and it was caused by my controller… apparently a recent driver update on the controller was causing my game to crash. If you are using a controller maybe try unplugging it then launch the game. If that solves it then try to update the drivers on the controller or just put it in after launching to see if it works. I hope this helps.