Tree of Savior Forum

IMC Dungeons ARE NOT Resetting for Some Players at 6AM

General Discussion
#39

This suck this is my new char that needs the level

#40

I thought you were a family man raising 3 kids.
Where’s the patience here?

Not utilising your scout 3 farmers is like not getting paid to feed your kids, so I can understand your anger xD.

1 Like
#41

4 kids, the 13month old though is equivalant to another 8 kids in the energy she drains from me

but ya this is FKD UP, all of the stupid/annoying bugs we have gotten since April ive never seen this BS before, and since its only affecting roughly 1/3 of the playerbase IMC doesnt give 2 shi*s

3 Likes
#42

Got a reply from the ticket that I submitted:

Greetings Savior!

Thank you for bringing this issue to our attention. We will be sure to forward this to our development team for review and possible fix. We appreciate your patience and understanding as our team investigates the matter.

If you have any further concerns, please do not hesitate to contact us again.

Regards,
Tree of Savior Support Team

So yes… “They’ll fix it. Soon.”

#43

ya fix it soon, translation:

well get it next week on the previously scheduled maintenance and we wont give you shi* for the week and a half of runs you lost, thanks for paying…err we mean playing

#44

bump. same problem. they replied this too: http://imgur.com/a/qG32i

#45

#IMakeCash aka IMC 20char

2 Likes
#46

Its sad b/c IMC applies to all their strategies in general>

IMC Customer Support Model
I - Ignore the Customer
M - Make Stuff Up
C - Cover Your Own As*

Hence the 3 day later trainwreck this currently is for all the people with characters that can no longer do ANY dungeons or missions, IMC’s response, verify the cache, thanks IMC, thanks…

1 Like
#47
#48

Yep, again though, this means they will not be doing anything about it until the NEXT maintenance, and we will have all lost atleast 7 full days of dungeons and missions and saalus runs on the affected characters, and we will likely get no compensation b/c this bug is not affecting every player, only some, so IMC wont want to hand out 7 reset vouchers to everyone.

#49

and u still gonna play anyway

so its business as usual~

no problemo~

huehuehue

3 Likes
#50

May be an emergency maintenance… at least they now acknowledge the issue and is looking into it.

#51

Same problem here too!
This is also going into my coin time… I hope they will reimburse the time we missed on dungeons but most likely not

#52
#53

sorry I dont need another automated message telling me to verify my cache

IMC Now Hiring Support Personnel:
NO EXPERIENCE REQUIRED
Job Description - Sending the following 2 messages to any players that submit a ticket; “please try verifying the integrity of the game cache” and “we will forward that to the correct department”

#54

I checked today morning and the issue was fixed.
Also I have 2 Reset Vouchers in my inbox as a compensation.

You all should go and look if it is fixed for you

#55

That’s good to hear! I’ll find out tonight.

I did get 2 reset vouchers yesterday as compensation.

#56

must be nice, I got jack and shi* for compensation, I started the thread 3 days ago…and had submitted a ticket so they couldnt say I didnt b/c I knew they would shaft me as usual, whatever, at this point im happy whenever the PoS game even turns on

#57

The issue has been fixed for me.

#58

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