Tree of Savior Forum

[General] What's happening? ToS is the only game I can't play

Hello.

This started to happen 2 days ago. I simply can’t play the game anymore.

I played on Klaipeda server normally, however it’s almost impossible to login. Not only in Klaipeda, but other servers as well.

IF I can login, it’s a pain to select my character to play, since it takes almost forever to load the lodge.

WHEN I can see the Loading screen after selecting my character, the game freezes almost instantly when I get in and I get the message “Disconnected to the server” or something like that after a minute or so. The game won’t disconnect and I have to close/open the game. Tried it to live with it for 2 days but right now I’m pissed off. Lost almost all my missions and dungeon entrances, can’t grind, can’t do anything.

This is also happening to a brazilian guildie, he simply can’t connect, same situation as mine.

What I tried to do:

  • restart my internet several times;
  • restart my PC;
  • clean cache through Steam;
  • unistall all addons;
  • deactivate antivirus;
  • reinstall the game;

Still no results.

It’s NOT my internet. I opened a bunch of online games I have in my Steam Library and they’re ALL fine. No lag, no freeze, no delay.

Tree of Savior is the only game I can’t connect/play.

Can SOMEONE help me, please?

System

  • CPU: Intel Core i5 3450 @ 3.10 Ghz
  • RAM: 8 GB
  • Graphics Card: AMD Radeon HD 7500 (1024 MB)
  • OS: Windows 10 64 bits
  • Internet Connection: 20 Mbps
  • Country, Region: Brazil
6 Likes

@STAFF_Max
@STAFF_Ethan
@STAFF_Amy
@STAFF_Ines

5 Likes

Being a little more accurate, it seems like that problem is the same as happen to Silute where players can’t connect properly to the server. I’m not sure where lies the issue but it might be an internal issue (server blocking traffic) or a problem at your internet company (no one list those at bug reports… still it’s possible).

For the ones that have the same issue please list your contry, internet company and when it happen (use the game time) to haste the process.

Ex:

Country: X
Internet Connection: Y Mbps - Company Y
Time: ZZ:ZZ to WW:WW

Losing mission after mission, dungeon after dungeon entrances…

@STAFF_Ines
@STAFF_Max
@STAFF_John
@STAFF_Amy
@STAFF_Ethan

1 Like

Just today I spent more or less 2 hours trying to login. Some tries ended with ‘Cannot connect to server’ or lodge freeze.

When I make it, I either DC or have from 3 to 4 seconds delay. Can someone from the staff PLEASE help me?

Again: I don’t lag in other games, only in Tree of Savior.

@STAFF_Max
@STAFF_Ethan
@STAFF_Amy
@STAFF_Ines

Same problem here and i’m from Brazil too.

2 friends was like it since the last update, now me and my wife too.

We are from Brazil, but we were (since the DC’s is kicking us all the time) playing at Klaipeda.

Our internet has 35mbps - Live Tim

Bump.

Still having the same problem.